benjie
08-23-2008, 11:52 PM
I just bought my girlfriend (I guess fiance now) a ring from diamondonnet.com (http://www.diamondonnet.com), and it was honestly one of the best buying experiences of my life. The price was incredible, the customer service was better than I thought even still existed, and the ring is the nicest I've ever seen.
I found their site almost by accident, and couldn't find any reviews. But they offer the chance to preview any item before buying it, simply by paying for the shipping each way, and my credit card has temporary numbers and great fraud protection, so I gave it a shot. I found a setting I really liked at a ridiculous price, and after looking around a few other places, decided to get it.
The next day, I actually stumbled onto their development site without realizing it, and found the same setting I had been looking at for $400 less (the prices had not been updated for the increase in the price of platinum). I ordered it right away, and got a call a day later. They had had a company meeting, and decided that although they were going to lose money on the sale, they were going to honor the price. That's right, they honored a $400 price mistake. At that point, I knew I was dealing with good people.
The setting was a three-stone, and came with the two side stones. When they asked where I was going to get the center stone, I told them that I had a local wholesaler who could get them very cheap. He said he'd try to beat any price I got locally, and ended up being able to. Actually, he beat my local price by a few dollars, and I said I would go ahead and order it, and then he said "oh, I see we had this stone listed for less . I'll go ahead and give it to you for the lower price." I kid you not - [I]I was already going to buy the stone, and he lowered the price for me, on a sale he was already losing money on.
I had them send me the loose stones and the setting, which came FedEx 2nd day. I've been looking at rings for months, and have never seen more perfect stones. These are absolutely beautiful - the center stone is D color, ideal cut with hearts and arrows, just perfect. The setting was unfinished - they make their own settings, so it was straight out of the mold. I sent it all back to be finished and set via FedEx, who somehow took 3 days to get a 2 day package there.
This delay threw us off our timeline - I was already pushing it to get it back here by Friday, so I could propose today. The cleaning, polishing, setting, etc. was supposed to take 2 full business days, because there were a couple orders in front of mine. When they found out how big of a hurry I was in, they moved my order, on which they were almost certainly still losing money, to the front of the line, and had it back out the same day. (I felt bad about the other two orders, but apparently they were already ahead on those, so they didn't make anyone late by moving mine up). Talk about customer service. It made it back here on Thursday, just over 24 hours after they first received it.
All in all, it's the most beautiful ring I've ever seen, at a price half what I was expecting (they blew away Blue Nile), and the customer service was beyond anything I ever expected. They treated me, a customer they were losing money on, like their prized customer. I absolutely can't recommend them enough.
I found their site almost by accident, and couldn't find any reviews. But they offer the chance to preview any item before buying it, simply by paying for the shipping each way, and my credit card has temporary numbers and great fraud protection, so I gave it a shot. I found a setting I really liked at a ridiculous price, and after looking around a few other places, decided to get it.
The next day, I actually stumbled onto their development site without realizing it, and found the same setting I had been looking at for $400 less (the prices had not been updated for the increase in the price of platinum). I ordered it right away, and got a call a day later. They had had a company meeting, and decided that although they were going to lose money on the sale, they were going to honor the price. That's right, they honored a $400 price mistake. At that point, I knew I was dealing with good people.
The setting was a three-stone, and came with the two side stones. When they asked where I was going to get the center stone, I told them that I had a local wholesaler who could get them very cheap. He said he'd try to beat any price I got locally, and ended up being able to. Actually, he beat my local price by a few dollars, and I said I would go ahead and order it, and then he said "oh, I see we had this stone listed for less . I'll go ahead and give it to you for the lower price." I kid you not - [I]I was already going to buy the stone, and he lowered the price for me, on a sale he was already losing money on.
I had them send me the loose stones and the setting, which came FedEx 2nd day. I've been looking at rings for months, and have never seen more perfect stones. These are absolutely beautiful - the center stone is D color, ideal cut with hearts and arrows, just perfect. The setting was unfinished - they make their own settings, so it was straight out of the mold. I sent it all back to be finished and set via FedEx, who somehow took 3 days to get a 2 day package there.
This delay threw us off our timeline - I was already pushing it to get it back here by Friday, so I could propose today. The cleaning, polishing, setting, etc. was supposed to take 2 full business days, because there were a couple orders in front of mine. When they found out how big of a hurry I was in, they moved my order, on which they were almost certainly still losing money, to the front of the line, and had it back out the same day. (I felt bad about the other two orders, but apparently they were already ahead on those, so they didn't make anyone late by moving mine up). Talk about customer service. It made it back here on Thursday, just over 24 hours after they first received it.
All in all, it's the most beautiful ring I've ever seen, at a price half what I was expecting (they blew away Blue Nile), and the customer service was beyond anything I ever expected. They treated me, a customer they were losing money on, like their prized customer. I absolutely can't recommend them enough.